Returns & Exchanges

At Concrete Tools Direct, we stand by the quality of our equipment and offer a 30-day return window for items in original, unused condition. If your gear doesn't meet your job site requirements, we are committed to making it right through a straightforward exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Package Your Gear

  Securely pack the tools in their original packaging, ensuring all components and manuals are included to avoid restocking fees.

• 3.
  Ship to Warehouse

  Affix the provided shipping label and drop the package off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned equipment, your refund will be processed to your original payment method within 5-7 business days.