Frequently Asked Questions
Expert advice and support for your concrete finishing needs.
How long does shipping take for heavy equipment?
Standard shipping typically takes 3-7 business days. For oversized items like power trowels or screeds, we use specialized freight carriers, and delivery times may vary based on your location.
Do you offer bulk discounts for commercial contractors?
Yes, we provide competitive tiered pricing for high-volume orders. Please contact our sales team directly with your project requirements to receive a custom quote.
What is your return policy on used concrete tools?
We accept returns on unused tools in their original packaging within 30 days of purchase. Due to the nature of the industry, tools that have been used with wet concrete or resin cannot be returned.
Are your power tools covered by a warranty?
All power equipment sold through Concrete Tools Direct comes with a full manufacturer's warranty. We also stock replacement parts and provide technical support for maintenance.
Can I track my freight delivery?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and the contact information for the freight carrier to coordinate a delivery window.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for larger equipment purchases.